The Ultimate Hitchhiker's Guide to the Galaxy Omnibus

A Quick Introduction! AND CAT PICTURES!
3 days ago – Tue, Sep 15, 2026 at 02:01:44 PM

Hi there everyone!

We wanted to take a moment to do a quick intro! While interacting with us here on Kickstarter or via our support email, the majority of the time, you'll be chatting with a few people! If you backed our first shades campaign, you'll notice we have two new folks with us this time around!

An additional note before we jump into introductions... Sean, Superbacker, commenter from the last update requesting more cats... this one's for you, buddy. <3

Hi! I'm Eira!

I am in charge of coordinating the campaigns and fulfillment for nearly everything Wraithmarked does. I came to Wraithmarked a little over 4 years ago after spending more than a decade as your friendly neighborhood IT gal. Most days, I can scarcely believe it's real. But here I am, with all you fine people, eagerly waiting to get my hands on this and every book we make. :)

A couple of quick things about me. I've written a cyberpunk novel, published tabletop RPG, and occasionally play the bass guitar for local charity events. When I'm not being a total dork, I collect bumps and bruises skating with a local roller derby team under the name 'Tryst Issues'. 

Hey there! I'm Heather!

I wear many hats here! I help with coordinating our Kickstarter campaigns and fulfillment alongside Eira, I write these updates and make sure backers have all the latest, I'm in charge of T2 Customer Support, and in between all of that, I also design our enamel pins and do some illustrating here and there! Being able to work creatively has been such a blessing - I love what I do. <3

Within Wraithmarked, I'm a bit of a nerd. Outside of Wraithmarked... also a nerd. I work part-time for funsies at my local anime store and have my own illustration business that allows me to travel to different conventions and meet some truly fantastic con-goers and fellow artists alike! I build Zoids model kits, play too many video games, collect trinkets, and dote on my cats, Soren, Taro, and Edgar.

Hi Hi! I'm Shep!

I'm the new Customer Service Specialist (or, just a guy, yknow?), and I'm helping Eira and Heather with replying to messages on Kickstarter and emails! I'm here to help not just the team at Wraithmarked, but also y'all, our supporters and backers! I used to be a bookseller and editor, so this is the perfect combo of working with books and people, and I'm already enjoying it!

Outside of work books, I have to say, my life is just more books! I am a fantasy and horror author, and I love to scour used bookstores with my partner to complete my various collections (me and my 100-year old Jane Eyre are very happy together). We have two cats, Pumpkin and Obi-Wan, and I do translation work on the side for fun (specifically French and ancient Greek!) :3

Hi! I'm Frankie!

I’m in charge of some of our social posting across various channels, but I’m also here to help Heather with updates here on Kickstarter, and you might catch me lurking with the support team (Shepard) when we need some extra hands! You may see me replying at a ridiculous hour to your tickets, I can assure you I’m not awake at 3AM UTC, I’m just part of the growing team in Europe. :3

At Wraithmarked I might be one of the bigger nerds… IT'S NOT A COMPETITION I PROMISE! I play a lot of trading card games and sometimes even travel to regional events to compete. If I’m not on my computer at home (playing video games), I love going to conventions to meet incredible artists and writers, especially seeing the crossover between book artists and my hobby of trading cards.

Okay, back to Wraithmarked…

We bring all this up to let you all know that when you interact with us, you're talking to real people who have been involved with the creative process from start to finish. It's super important that your experience with us is a good one. While we can't promise completely smooth sailing— manufacturing and distribution are tricky businesses— we will do our best to keep y'all informed as the process progresses.

That's all for today! Just wanted to stop by, give y'all a peek behind the curtain, and say hello! Thanks again for supporting what we do here at Wraithmarked!

Be well! 

Eira, Heather, Frankie, & Shepard

Now... ENJOY SOME OF THE WRAITHMARKED CATS

Yeehaw, partners. 

Till next time!

And just in case you want to check out more of our work!

We've had SO many people requesting Frankenstein after we began doing the Classics. Well, the wait is nearly over! Check out the pre-launch page for the campaign HERE! 

This project truly is a labor of love and one very close to our hearts (get it?). We hope to do this beloved tale justice!

Pledge Over Time - 3rd Payment! Remaining Surveys Being Sent!
about 1 month ago – Wed, Aug 05, 2026 at 10:33:16 AM

Final Pledge Over Time Payment!

We wanted to check in real quick to let all the Pledge Over Time folks that they should be expecting to see the third (and final!) charge for their pledge today or in the next few days.

As a reminder, if you have questions about the Pledge Over Time feature, you can visit this help center article for more information or reach out to Kickstarter’s support team here.

Please be aware that the times mentioned above are estimates. We try to stick to them as much as possible, but sometimes it takes an extra day or two to move on to the next phase of the process.

Remaining Surveys Being Sent!

Since the smoke test at the end of April was a success, we'll be sending out ALL remaining surveys today! It may take a little bit for Backerkit to process they surveys being sent, maybe even a few days, so we appreciate your patience!

If you do not see your invite email show up by the end of next week, please take a look at the following:

• Spam Folder: Survey emails can occasionally find their way to your spam folder. If you don't see anything come through from Backerkit check your spam folder first.
• Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this:  "[email protected]".  If you're not seeing the email from Backerkit, check to see if your email address looks like one of these. If it does, we recommend that you first change that email in Kickstarter so you avoid any future issues.
• Once you've checked both of those things send us a message here or send an email to [email protected] to let us know what your updated email address is.

If you are a Late-Pledge backer (you didn't back the project while the campaign was live)...

You will not receive a survey as all the necessary information we need is collected upon check-out!

Going Forward

Here is what you can expect in the coming months as we work on fulfilling this project.

• First, please remember that we operate on a 12-14 month production and fulfillment schedule.
• As we get all of the products made, you can expect to see an update from us one to two times a month. So stay tuned here for all the latest!
• Once we have the products and are ready to start fulfillment, we will post an update and send an email giving everyone 48 hours to update their addresses if needed. Once that window closes, you will not be able to update your address yourself and will need to contact us directly to make those changes.
• With addresses locked, we will start packing and shipping. This final step will take some time. We appreciate your patience. ❤️

GETTING SUPPORT...

There are 1-2 of us who monitor support emails. We'll introduce ourselves in a future update, but for the moment, we want to fill y'all in on our availability.

First, we work 8am-4pm EST, Monday-Friday, excluding all US Holidays. If you contact us via email ([email protected]), you can expect us to reply in 3-5 business days, though typically much sooner than that. 

Pledge Over Time - 2nd Payment!
2 months ago – Mon, Jul 06, 2026 at 08:22:46 AM

Pledge Over Time - 2nd Payment!

We wanted to check in to let all the Pledge Over Time folks that they should have received notice for the second of three charges for their pledge over the past weekend. There will be one final payment after this on or around August 5th. Once those have been completed, we'll be sending surveys out to all Pledge Over Time backers. We expect that to happen on or around August 5th, as well.

As a reminder, if you have questions about the Pledge Over Time feature, you can visit this help center article for more information or reach out to Kickstarter’s support team here.

GETTING SUPPORT...

Non-Pledge Over Time Backers: Surveys Being Sent Out!
3 months ago – Thu, Jun 25, 2026 at 07:25:54 AM

Hey there, folks!

Since the smoke test was a success, we'll be sending out surveys today! This only affects those who OPTED OUT for Pledge Over Time, as those payments should have just been completed! It may take a little bit for Backerkit to process they surveys being sent, maybe even a few days, so we appreciate your patience!

If you do not see your invite email show up by the beginning of next week, please take a look at the following:

• Spam Folder: Survey emails can occasionally find their way to your spam folder. If you don't see anything come through from Backerkit check your spam folder first.
• Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this:  "[email protected]".  If you're not seeing the email from Backerkit, check to see if your email address looks like one of these. If it does, we recommend that you first change that email in Kickstarter so you avoid any future issues.
• Once you've checked both of those things send us a message here or send an email to [email protected] to let us know what your updated email address is.

If you opted in for Pledge Over Time and are reading this update...

You will not receive your survey at this time. Your payments will still be processing for another couple of months. We will communicate via update when you should expect to receive yours!

If you are a Late-Pledge backer (you didn't back the project while the campaign was live)...

You will not receive a survey as all the necessary information we need is collected upon check-out!

Going Forward

Here is what you can expect in the coming months as we work on fulfilling this project.

• First, please remember that we operate on a 12-14 month production and fulfillment schedule.
• As we get all of the products made, you can expect to see an update from us one to two times a month. So stay tuned here for all the latest!
• Once we have the products and are ready to start fulfillment, we will post an update and send an email giving everyone 48 hours to update their addresses if needed. Once that window closes, you will not be able to update your address yourself and will need to contact us directly to make those changes.
• With addresses locked, we will start packing and shipping. This final step will take some time. We appreciate your patience. ❤️

GETTING SUPPORT...

There are 1-2 of us who monitor support emails. We'll introduce ourselves in a future update, but for the moment, we want to fill y'all in on our availability.

First, we work 8am-4pm EST, Monday-Friday, excluding all US Holidays. If you contact us via email ([email protected]), you can expect us to reply in 3-5 business days, though typically much sooner than that. 

NON PLEDGE OVER TIME BACKERS: This Update is for You! Survey Smoke Test!
3 months ago – Mon, Jun 22, 2026 at 10:19:56 AM

Hi there folks!

This update is only for folks who did not opt in for Pledge Over Time.

We're just about ready to start sending out surveys to backers who did not opt-in for Pledge Over Time. The last piece of that process is what's called a 'smoke test'. To do this, we send out surveys to about 5% of backers to make sure everything in Backerkit is working as it should and that we haven't broken anything. We'll be conducting this test over the next couple of days, so those 5% of surveys will go out today. If everything goes well, you can expect the rest of the surveys to go out by Wednesday or Thursday at the latest!

While we do that, here are a couple of things to keep in mind:

• Spam Folder: Survey emails can occasionally find their way to your spam folder. Once we announce that all surveys have gone out, if you don't see anything come through from Backerkit, check your spam folder first.
• Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this:  "[email protected]". Again, once all surveys go out, if you're not seeing the email from Backerkit, check to see if your email looks like one of these. You can try contacting Kickstarter support to change that, though we've seen backers have mixed results.
• If either of the above situations is the case, or you can't find your email invite at all, please email [email protected] to let us know, and we'll get that straightened out for you. To expedite the process, please provide us with your name, backer number, or the AppleID email address so we can locate your account!
• If you send us a message on Kickstarter, we may request that you send the message to our support email instead. Thank you.

If you opted in for Pledge Over Time and are reading this update...

You will not receive your survey at this time. Your payments will still be processing for another couple of months. We will communicate via update when you should expect to receive yours!

If you are a Late-Pledge backer (you didn't back the project while the campaign was live)...

You will not receive a survey as all the necessary information we need is collected upon check-out!

GETTING SUPPORT...

There are 1-2 of us who monitor support emails. We'll introduce ourselves in a future update, but for the moment, we want to fill y'all in on our availability.

First, we work 8am-4pm EST, Monday-Friday, excluding all US Holidays. If you contact us via email ([email protected]), you can expect us to reply in 3-5 business days, though typically much sooner than that.